To improve the banking services and strengthen partnerships with our customers, we at Cairo Amman Bank are keen to allow our customers to submit complaints by the following ways:
Complaint Handling Period
Please note that we will respond to the complaint within (10) working days from the date of receiving the complaint unless the nature of the complaint requires a more extended period. In all cases, the period for responding to the complaint will be at most (30) working days from submitting the complaint, and you will be notified.
In the event that you are not satisfied with the response to the complaint, you can resort to the Central Bank of Jordan or the judiciary, noting that you can communicate with the Central Bank of Jordan by the following ways: